Consumer Conflicts

• Information on Alternative Resolution of Consumer Disputes In the event of a dispute, the consumer may appeal to a Resolution Entity Consumer Litigation Alternative: Name: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Contact: http://www.arbitragemdeconsumo.org/ You can consult the Consumer Conflict Arbitration Centers, which you can use according to the place where you made your purchase - https://www.cniacc.pt/pt/abrangencia-territorial

Address: Rua dos Douradores n.º 116, 2º,1100 - 207 Lisboa Email Address: director@centroarbitragemlisboa.pt juridico@centroarbitragemlisboa.pt Phone Number 218 807 030 *Local call rate www.centroarbitragemlisboa.pt Opening Hours: Tuesday and Wednesday from 11:00am – 6:30pm (From March 15 of 2019, presential service will be provided from Monday to Friday, between 11:00am and 1:00pm). MAP Geographical coverage: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira. More information in Portal do Consumidor: www.consumidor.pt