Consumer Conflicts

RESOLUTION OF CONSUMPTION DISPUTES


• Information on Alternative Resolution of Consumer Disputes

In the event of a dispute, the consumer may appeal to a Resolution Entity Consumer Litigation Alternative:

Name: CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Contact: http://www.arbitragemdeconsumo.org/


You can consult the Consumer Conflict Arbitration Centers, which you can use according to the place where you made your purchase - https://www.cniacc.pt/pt/abrangencia-territorial




Consumer Disputes Arbitration Center - Lisboa (CACCL)


Address: Rua dos Douradores n.º 116, 2º,1100 - 207 Lisboa

Email Address:

director@centroarbitragemlisboa.pt

juridico@centroarbitragemlisboa.pt

Phone Number 218 807 030

www.centroarbitragemlisboa.pt

Opening Hours:

Tuesday and Wednesday from 11:00am – 6:30pm

(From March 15 of 2019, presential service will be provided from Monday to Friday, between 11:00am and 1:00pm).

MAP

Geographical coverage: Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.