Perguntas Frequentes

JÓIAS

Features


Jewels are delicate pieces, they are an adornment object, precious for the materials used and the art which they were worked.



Jewels that have precious stones must be handled with delicateness. Although most precious stones are very hard and resistant, they are not indestructible.


Jewels must be handled carefully and packed separately in their own cases, avoiding direct contact with air and humidity.


In this way you can extend the life of your jewelry for much longer.


Polished surface parts are naturally sensitive to scratches, as are pieces with stones.
Wear and tear is not a production error. Each jewel must be handled and used following some precautions in order to preserve its integrity over time.




Oxidation


The silver pieces change color over time, it is called oxidation, that is, the darkening of the jewel.
It does not affect their quality, but it accumulates in the outer layer of the jewel.
It occurs even when the jewel is stored for some time, without any use.
All oxidation is superficial and is due to the reaction to contact with the jewel, such as contact with the skin.
In the case of contact with the skin, it varies from person to person, and there can be several sources for oxidation, including stress (can cause the release of uric acid through the skin), contact with cosmetics, perfumes and even swimming in the pool or beach.
Silver jewelry with the conventional silver color may or may not have rhodium plating.
If they don't have, they are more sensitive jewels to oxidize, as well as pieces that have gold bath or rose gold bath.




Rhodium plating


Due to its resistance and brightness, rhodium is widely used in the jewelry industry, in the finishing stage of silver and white gold jewelry.


In the case of silver, this bath is given to create a protective layer on the piece, giving it shine and preventing its oxidation.

However, it is important to note that the rhodium plating is not eternal.

Jewelry such as rings and wedding rings are more susceptible to wear than other pieces, as they are used more frequently.

In general, the rhodium plating protects the silver piece from oxidizing, but everything will always depend on the use and care of each person.




Pearls


Due to their delicate composition (calcium carbonate, organic matter and some water), the pearl is a very fragile material and should avoid contact with perfumes, detergents, acids (vinegar, citrus), cosmetics, excessive heat and abrasive products.


To preserve your pearls better, you should only use a damp cloth after each use.


Sometimes the necklace's thread weakens with use, exposure to creams and sweat.


Test your firmness regularly as it is preferable to have the pearls re-threaded regularly (for example every two years). During Summer, do not use pearls on the beach (salt corrosion) or in the pool (chlorine).




Cleaning your jewels


With the use and the passage of time, some substances such as cosmetics, dust, among others, leave a deposit in the jewels, mainly in the interior areas of the stones.

Consecutively it can change the color, and the reflections of them. You should regularly clean your gold jewelry with colored stones or diamonds.


To do this, just use a soft brush, water and soap. Passing them by hot water before to dry with a soft cloth.




To maintain the features of your jewelry, over time, you must:


- Avoid contact with sweet or salt water


- Avoid contact with hair products such as hairspray and other chemical substances, which may discolor or stain them.


- Do not use while washing your hands, bathing, sleeping or playing sports.


- Avoid submit the jewel to strong or continuous contacts that may cause friction and scratch or deform the piece.


- Sweat and PH of the skin can also influence the change or loss of color of the piece.


- Wipe gently with a silver cleaner cloth without chemical substances to restore the shine of the piece and remove small stains.


- Stones in general, in contact with each other can be scratched or even damaged, so you must store your jewels separately.


- In domestic activities, you must remove the Jewels, to avoid shocks, which may crack or break colored stones or even Diamonds.

- Protect your pearls, from strong heat and excessive light, because the pearls dehydrate.

- Pearls should be separated from other jewelry, if possible in a case lined with velvet or silk for better protection.

- Periodically you should take your jewels to your jeweler, for a complete cleaning.




What is the ideal ring size?


The ring when placed on the finger should be comfortable and tight, so that it does not fall, but at the same time loose enough to slide over the finger.


When taking your finger measurement, you should be aware that depending on the time of day and the weather, that measurement may slightly vary.


Therefore, we advise you to measure in several hours to ensure that you find the ideal measurement.


Usually, at the end of the day, your fingers are hotter and wider, by the morning they are smaller and cooler.


In case of doubt, or if the ring size is between two sizes, always choose the largest size.


You can confirm your measurement in our Size Guide here.


If you need help or clarification, visit us at any of our stores, or contact us through our Customer Support.




Quais os materiais das peças comercializados no nosso site?


No nosso site Anselmo 1910 comercializamos produtos em: OURO - Ouro 19,2 quilates = 19,2/24 = 80,0% de ouro, também chamado de ouro 800 ou Ouro Português. - Ouro 18 quilates = 18/24 = 75% de ouro, também chamado de ouro 750. PRATA - Prata 925, conhecida como "Prata de Lei" - Prata 925 com banho de ouro ou ouro de 9 ou 19,2 quilates - Prata 925 com banho de ródio PEDRAS - Gemas: pedras preciosas, diamante (com certificado) - Quartzos, pérolas de cultura - Pedras sintéticas, zircónias, madre pérolas, japping, quartzo hidrotermal, “shell pearls” AÇO - Aço ionizado, policarbonato e corda





RELÓGIOS

Features:


Like a car, a watch also needs overhaul, which means, periodic maintenance.

Quartz watches have a limited life and mechanical watches may even last for several generations, if periodic reviews are made(3 to 4 years on average) to ensure the lubrication of the components, the capacity of the seals, of the gaskets and the removal of dust, dirt and humidity.

Calendar
Do not correct the calendar between 10 pm and 2 am because that is when the calendar wheel is positioned to trigger the date jump and can in any correction, damage the mechanism.

Chronographs
The chronograph must not be kept in permanent operation, you should only use when necessary so that the wear will decrease considerably.

Glass
There are mineral, hardlex and sapphire glasses. Mineral glass is the most subject to scratches and sapphire is more resistant. However, even the sapphire can scratch.

Falls and collisions:
Since is a delicate object a watch can even withstand small drops, but any major fall or collision can damage it and compromise its function.




MOVEMENT


Automatic
You should regularly use an automatic watch, so you will always have autonomy. If the watch stops due to lack of autonomy, the crown should be rotated about 15 to 20 turns at a moderate speed.


Quartzo
Most watches have quartz movement, and are powered by a battery.


The movement is called quartz because this battery works combined with a quartz crystal.


The battery makes an electric current pass through the crystal to keep it oscillating above 32,000 vibrations per second.


These vibrations operate a small motor that in turn moves the hands of the clock.
On average, a battery lasts a year and a half after which you must replace it.
Quartz watches need less maintenance than mechanical watches, since the watch pieces need rarely lubrication.




For your Watch to work in perfect condition, we recommend:


- The crown must be in its normal, tight position, in order to guarantee the announced water resistance.
- Since the water resistance of watches is different from model to model, you should always check this information on the box cover, to find out what types of use are supported in each water resistance category.
- Never touch the crown, adjust the watch or use the buttons, or rotating bezel while the watch is wet.
- Whenever you change the watch battery, you must also change the cover seal to avoid compromising the watch's tightness.
- If the watch has stones or crystals on the outside, you should take some extra care, such as avoiding contact with water, perfumes or other substances, , to prevent stones or crystals from loosening, becoming discolored or stained.
- Avoid falls and sudden blows, because as it is a delicate object, a watch may withstand small drops, but any major drop or collision can damage it and compromise its function.




Waterproof or water resistant Watches


-The expression “waterproof” only means that the watch is tight.


-For activity practices where the watch is subject to higher pressures (e.g. diving, or other radical sports) you should use a watch developed for this purpose.


- “water resistance” refers to the watch's ability to withstand certain water pressures in a laboratory environment.


- You should always check the water resistance of your watch, before carrying out an activity in which it may be subject to higher pressures.


- If your watch can withstand the pressures of this activity, you must also ensure that the crown is properly closed and that during the activity you do not use the crown or buttons.


- Even with water resistant watches, damage can occur with hot water or salt water, as this contact can damage the seals.


These seals may also show some wear depending on the use therefore, they must be replaced regularly to ensure that the watch remains tight.


- If condensation appears on your watch face, you should immediately go to one of our Anselmo 1910 stores, or an Official Brand Agent.




Watch is delaying / moving forward - what does it mean?


In watches with quartz movement, the normal deviation is about 15 seconds per month.

If the watch is exposed to strong magnetic fields (for example, a magnet), the mechanism may stop briefly, which may cause a slight delay.




Irregular movement in the operation of the clock hands


The irregular movement of the second clock hand may mean that the battery needs to be replaced.


You should go to one in our stores, so that we can check and carry out the intervention.


Whenever you replace the battery in your watch, you must also replace the cover seal to maintain its tightness.




General Tips


- Before the bathing season, check the tightness of your Watch.

- Never pull the crown out or use the crown or buttons under water, there may be an infiltration.


- Rinse any watertight watch with sweet water, to cancel the corrosion caused by salt and oxidation.


- To remove small particles of sand in the case and steel bracelets, use a soft brush with soap and water.


- Never leave the watch in the sun, you risk burning the dial, and cracking the glass, with the temperature differences.


- Never set the Watch with it on your wrist. It may unintentionally bend the crown and cause damage to the mechanism.


- Never use force when pulling on the screw-in crown, you must rotate the crown while gently pulling it out.